DOMESTIC OPERATIONS OFFICER - FOR DR CONGO CITIZENS ONLY

Position

Company
CRDB DRC

Location
DRC Head Office

Department
BANKING OPERATIONS DEPARTMENT

Reporting Line
SENIOR OFFICER - DOMESTIC OPERATIONS

Position Grade
Professionals

Employment Terms
Permanent

Deadline
May 8, 2026

Job Purpose

As the Domestic Operations Officer, will oversee and ensure the accurate and timely processing of all domestic and foreign transactions, licenses, tax payments, and related reporting activities and will supervise the Operations Support Officer and ensure full compliance with regulatory requirements and internal policies. Lubumbashi and Kinshasa

Principal Responsibilities

• Supervise and coordinate the activities of the Operations Support Officer to ensure efficiency and accuracy in transaction processing.

• Oversee the processing and monitoring of export licenses and related payments in compliance with Central Bank regulations (ISYS DDR).

• Review and validate transactions, including transfers, CREDOC payments, tax payments (DGI, DGRAD, DGDA), inspection fees (OCC, BIVAC), and check remittances.

• Ensure proper reconciliation of prepayment accounts and timely remittance of revenues to the public treasury.

• Ensure accuracy and timeliness of daily, monthly, and regulatory reports.

• Handle complex customer inquiries, disputes, and escalations related to operational transactions.

• Ensure compliance with all regulatory requirements and internal procedures across all operations.

• Support audits and ensure data integrity across core banking systems (T24, ISYS REGIE, SYDONIA, ATS).

• Provide coaching, guidance, and performance monitoring for the Operations Support Officer.

Qualifications Required

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Minimum of three (3) years’ relevant work experience.

• Ability to prepare, review, and submit daily, monthly, and regulatory reports accurately and on time.

• Strong analytical skills with high attention to detail and data integrity.

• Ability to handle complex customer inquiries, operational issues, and escalations professionally.

• Experience supporting internal and external audits and maintaining proper documentation.

• Strong communication, coaching, and team collaboration skills.

Additional Notes

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Open Careers Portal