OPERATIONS SUPPORT OFFICER - FOR DR CONGO CITIZENS ONLY

Position

Company
CRDB DRC

Location
DRC Branch

Department
HYPNOSE BRANCH

Reporting Line
SENIOR OFFICER - DOMESTIC OPERATIONS

Position Grade
Professionals

Employment Terms
Contract

Deadline
May 8, 2026

Job Purpose

As the Operations Support Officer, you will ensure accurate and timely processing of all foreign and domestic transactions, licenses, tax payments, and related reports, in full compliance with regulatory requirements and internal policies.

Principal Responsibilities

• Process and monitor export licenses and related payments in compliance with Central Bank regulations (ISYS DDR).

• Prepare accurate correspondence to customers regarding licenses, payments, and compliance matters.

• Perform data entry for all foreign and domestic transactions, including transfers, CREDOC payments, tax payments (DGI, DGRAD, DGDA), inspection fees (OCC, BIVAC), and check remittances.

• Reconcile prepayment accounts and ensure proper and timely remittance of revenues to the public treasury.

• Support the preparation of daily, monthly, and audit reports required by regulators and internal stakeholders.

• Respond to customer inquiries and resolve disputes related to licenses, payments, or tax operations.

• Support audits, maintain data accuracy in core banking systems (T24, ISYS REGIE, SYDONIA, ATS), and ensure compliance with all regulatory requirements.

Qualifications Required

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Strong knowledge of payment systems, including T24, ISYS DDR, ISYS REGIE, SYDONIA, and ATS.

• Good understanding of export and import licensing processes as well as tax procedures.

• High level of attention to detail with strong accuracy and organisational skills.

• Ability to handle multiple tasks effectively under tight deadlines.

• Excellent communication and reporting skills.

Additional Notes

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

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